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CRM
To finance a back-end infrastructure overhaul necessary to maintain operations, the company is expecting to restructure its more than $100 million in debt...The company demonstrated the application at COMPTEL Plus last month and began shipping Web cameras shortly thereafter...The latest sequel in the CRM saga...
www.phoneplusmag.com/crm.html
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CRM
Microsoft launches IE7 in order to plug the IE6 security hole SplendidCRM, Tableau for Microsoft CRM Analysis, Nutrihand Food CRM Seagull Software Announces Vista Certification for BlueZone EDITORIAL: The morning after: Regardless of who won, the body politic probably has a headache U.S...NXTcomm News Samsung?s Gateway...
www.tmcnet.com/sectors/crm
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SAP debuts hosted CRM service - Software - News -...
The software applications giant is looking to capture a slice of the ever-growing hosted CRM market, which includes pioneer Salesforce.com , archrival Oracle--which is getting a boost to its hosted CRM efforts via its Siebel Systems acquisition--and Microsoft, which in November announced its first subscription-based CRM...
www.zdnetasia.com/news/software/0,39044164,39309525,00.htm
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3 implements PeopleSoft CRM
PeopleSoft Enterprise CRM enables 3 to log every customer interaction into a single system, giving the company's advisors access to all customer information, including billing, service, products, payment, credit, and collection...For the first phase of its multi-country CRM project, 3 implemented PeopleSoft Enterprise...
www.3gnewsroom.com/3g_news/oct_04/news_5012.shtml
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CRM: beyond technology - Cover Story - Network...
The mantra for CRM success For companies that use CRM and those that plan to, it is important to understand that CRM technology has developed, evolved and matured over the years...Customer-f... applications “Operational CRM is the customer-facing application of CRM and is like the ERP of...
www.networkmagazineindia.com/200505/coverstory01.shtml
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Unstrung - Fixed/Mobile Convergence - Mobile CRM...
These include engineers being able to do things like call customers directly to make appointments for on-site visits as soon as jobs are logged on the system and, further down the road, reducing the company's spare-parts inventory...Pitney Bowes began the rollout in February 2006, following a successful implementation...
www.unstrung.com/document.asp%3Fdoc_id=97842
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Telecom Customer Assurance and Analytics: The Market...
While the CRM software revolution may be over, Dittberner feels the CRM knowledge revolution is only just beginning -- telecoms have merely scratched the surface of knowledge that can be gleaned and leveraged from their daily interaction with customers, operations, services, networks, and salespeople...Ditt... feels...
www.technology-research.com/ca.html
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Video & telco TV-CBS Optimizes Channels to...
CEO Sumner Redstone may have mulled two years ago when he was deciding to spin off CBS, having realized the sum of his conglomerate’s diverse parts were indeed greater than the whole...But in an era of high-speed corporate branding, superficial tag-lining and catchphrases, many are wondering what exactly an...
www.xchangemag.com/articles/539/73h2810131774060.html
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Network Computing | Centerfold | Service Providers...
Maxxim had grown so quickly through acquisitions that the company's operating units each had their own IT functions...And the QAD ERP applications the company started installing in its manufacturing plants four years ago were customized so they functioned more like disparate legacy systems...Each plant maintained its...
www.networkcomputing.com/1311/1311centerfoldtext.html
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TM Forum - Viewpoints
...parts of the business in order to be deployed. This just isnt true, and in fact, the opposite is probably more accurate. Market analysts have been preaching the need for targeting...
www.tmforum.org/browse.aspx%3FcatID=849&linkID=27119
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ICMI - The Blurry Lines that Define CRM
CRM is a way of recognizing that what happens in a call center matters to the rest of the company, because customers matter...CRM... transcendent beauty and promise is in the way it turns everything a company knows about a customer into a piece of leverage to get that customer...
www.callcentermagazine.com/shared/article/showArticle.j...
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Datacomm Research Company
Datacomm Research Company competitiveedge/toc/stora... Competitive E dge Storage Area Networks: Wireless Applications & Business Models Published Q1, 2002...
www.datacommresearch.com/competitiveedge/toc/storage.asp
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The Carrier Ethernet Company: Atrica Inc. - Migration...
The Carrier Ethernet Company: Atrica Inc...High and service differentiated bandwidth is key to enterprises running a new breed of applications such as ERP, CRM, SAN, video conferencing and on-line training...This will make service provisioning very complex and increases the cost of spare parts...
www.atrica.com/landing.php%3Fpage=13a4
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LightEdge Solutions March 2006 Newsletter
Utilizing a converged network means that your company can eliminate nearly all of the phone lines procured from the phone company*... advantage of a converged trunk is that it reduces the number of lines necessary through the telephone company*, eliminates long distance between sites on the network and...
www.lightedge.com/company/newsletter/archive/2006_march...
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BlackBerry - BlackBerry Press Releases
By using iEnterprises pre-built, Web-services-based application, CRM providers can quickly help their customers get the most useful parts of their CRM (such as call reports, contacts and leads) anytime, anywherewithout having to invest extra time and resources...The company is currently piloting CRM on...
www.blackberry.com/news/partner/2007/pr-08_05_2007-29.s...
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Polycom.com -Services
...parts replacement - full replacement of failed parts Software updates and upgrades upon release Online Support to extensive technical information » read more Premier Plus Provides a higher level of support to...
www.polycom.com/usa/en/services/support_services/suppor...
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Aberdeen Group:Aberdeen Access Research Library
...
This Aberdeen Research Report quantifies the revenue, performance, and profit opportunity inherent in service parts management; benchmarks existing corporate procedures for managing aftermarket service operations; and identifies strategies for maximizing services parts management...CR... and the Insurance...
www.aberdeen.com/access/research_studies/Default.asp%3F...
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ShowArticle
As well as delivering CRM solutions to businesses, BT is a leading practitioner of CRM in its own right...Least integrated were businesses in Spain and Germany, where not one company knew that a customer had e-mailed and telephoned asking the same question...Ian Seedhouse, head of CRM marketing,...
www.btplc.com/News/Articles/Showarticle.cfm%3FArticleID...
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Turning customer data into intelligence
The good news is that the telecom industry increasingly realizes the need to have all company data consolidated into a single source that is accessible by all parts of the business...In addition to monitoring customer behavior, BI should be used to study the workings of all parts of a...
www.telecomasia.net/article.php%3Fid_article=3951&p...
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