|
|
|
partner channel: Do You Measure Up?
The survey measured responses from 51 partners and included data from Deloitte Consultings onsite interviews with more than 20 respondents...Nort... PCS serves 236,000 customers in parts of Iowa, Minnesota, North Dakota and Wisconsin...
www.phoneplusmag.com/articles/431partner02.html
- 98k
Cached View View more from this site
|
Telecom Customer Assurance and Analytics: The Market...
While the CRM software revolution may be over, Dittberner feels the CRM knowledge revolution is only just beginning -- telecoms have merely scratched the surface of knowledge that can be gleaned and leveraged from their daily interaction with customers, operations, services, networks, and salespeople...Ditt... feels...
www.technology-research.com/ca.html
- 69k
Cached View
|
Case Studies - IT Library - ZDNet Asia
CRM provided employees with instant access to customer information and enabled the company to measure the results from marketing campaigns...With PeopleSoft Enterprise Customer Relationship Management (CRM), Dexia is able to access real-time customer information to deliver more responsive service and improve customer...
www.zdnetasia.com/itlibrary/casestudies/0,39043353,3900...
- 41k
Cached View View more from this site
|
ICMI - The Blurry Lines that Define CRM
This tool, more often considered as a customer service and support tool than a full-fledged CRM application, shows how the lines really are becoming more blurred about what constitutes CRM these days...What initially distinguished customer support software from CRM software was that CRM software enabled customer...
www.callcentermagazine.com/shared/article/showArticle.j...
- 45k
Cached View View more from this site
|
News : Opplysningen 1881 Replace Existing WFM...
Over 101888 Members in the contact center, help desk, CRM industry View members' directory Opplysningen 1881 Replace Existing WFM Solution With Teleopti Stockholm Opplysningen 1881 has for more than 50 years answered phone and address inquiries from the Norwegian people...Part of the project is to align the workforce...
www.contactcenterworld.com/view/contact-center-news/Opp...
- 18k
Cached View
|
Advanced Customer Management 2007
Whether you are embarking upon a CRM strategy or further down the line of implementation, you need to be sure your CRM project is watertight from start to finish if youre going to succeed...Join this Advanced Customer Management 2007 event and you will be sure to learn the tool...
www.imsevolutionsummit.com/cgi-bin/templates/singlecell...
- 18k
Cached View
|
eLoyalty - News & Events
With professionals in offices throughout North America, Europe and Australia, eLoyalty's broad range of enterprise Customer Relationship Management (CRM) related services and solutions include creating business strategies, defining technical architectures, selecting, implementing and integrating best-of-breed CRM software...
www.interelate.com/events/pressReleaseText.asp%3Fcompid...
- 63k
Cached View View more from this site
|
Empowering an era of intelligent communication -...
WLANs are already being deployed in many organisations, some limited to parts of the network, others to the entire network...The next one being quality management, which includes trials, documentation of processes, reports on usage, to identify problems, benefits to measure against expectations and goals for further...
www.networkmagazineindia.com/200511/eventsts200506.shtml
- 17k
Cached View View more from this site
|
802.11a vs. 11g in Homes
In order to measure signal strength, noise level, signal-to-noise ratio (SNR), packet retries, data rate, and throughput, I made use of Airmagnet Trio...Best-Case Results I first took measurements within a couple feet of the router...Worst-Cas... Results I took many other measurements from different places...
www.wi-fiplanet.com/tutorials/article.php/3337861
- 66k
Cached View View more from this site
|
http://www.tmcnet.com/tmcnet/articles/072902te.htm
...
To analyze call quality measurements, the tool must be able to break VoIP quality degradation down into its main constituent parts and then assess or understand each parts contribution to call quality...Microsof... launches IE7 in order to plug the IE6 security hole SplendidCRM, Tableau for Microsoft...
www.tmcnet.com/tmcnet/articles/072902te.htm
- 134k
Cached View View more from this site
|
TM Forum - White Papers
This paper looks at the causes of churn, the importance of CRM to stem it, and oulines a solution to Churn Management using PeopleSoft CRM...Today... operators need objective metrics to measure quality and operations efficiency and to facilitate comparisons with other service providers...
www.tmforum.org/browse.aspx%3FcatID=884
- 129k
Cached View
|
ShowArticle
Investing in a single area of ICT such as CRM, e-commerce, ERP, knowledge management or supply chain management did not generate significant benefits in terms of overall company performance...Half of the companies interviewed said customer satisfaction was a very important measure of their business performance...
www.btplc.com/News/Articles/Showarticle.cfm%3FArticleID...
- 28k
Cached View
|
ICMI - Iced Out
Cash for Voice by Paul Prince When Rob Stevenson first called his friend Jeff Stern in July 1999 with a proposal to launch a new kind of carrier that offered Internet-based voice services, Stern listened with equal parts interest and skepticism...
www.commweb.com/shared/article/showArticle.jhtml%3Farti...
- 40k
Cached View
|
IP Business Phone Systems & IP PBX Solutions...
Cynergy's CRM functionality also allows for customers' sales staff to focus on client relationships instead of administrative tasks...Telescript... is call center/CRM management software that manages multiple inbound and outbound projects simultaneously using an advanced scripting / agent interface module, an open ODBC...
www.vertical.com/partners-alliance.html
- 114k
Cached View
|
Light Reading - Networking the Telecom Industry
...
Xacct Technologies (see Amdocs Ltd.) PREVIOUS: Revenue Assurance & Fraud Management NEXT: Customer Relationship Management (CRM) Customer Relationship Management (CRM) Formerly known as "customer care" systems, CRM includes all the functions involved in acquiring and retaining customers, making it quite a broad...
www.lightreading.com/document.asp%3Fdoc_id=61229&pr...
- 50k
Cached View View more from this site
|
Business Communications Review Magazine - Cisco...
Also included as part of the CME enhancements was Cisco CRM Communications Connector, a free productivity enhancement middleware application that integrates CallManager Express, CallManager and Cisco IP Contact Center Express with Microsofts CRM...SLA-b... diagnostic tests can measure the performance of WAN...
www.bcr.com/equipment/product_reviews/cisco_expands_voi...
- 46k
Cached View
|
Wireless Developer Network - Articles
Next week this well-known vendor of enterprise solutions will announce plans for launching its attack on a relatively new market - that of mobile CRM...Richa... Bloor, our Symbian correspondent, recently managed to catch up with Rick Rowell Metrowerks' Strategic Marketing Manager for Wireless Technology (08.08.01) More...
www.wirelessdevnet.com/articles/default.html
- 83k
Cached View View more from this site
|
V
VF is a relative measure of CRM normalized by the variance of the aggregate cell rate on the link...VPDNs use Layer 2 tunnel technologies (L2F, L2TP, and PPTP) to extend the Layer 2 and higher parts of the network connection from a remote user across an ISP network to...
www.cisco.com/univercd/cc/td/doc/cisintwk/ita/v12.htm
- 45k
Cached View View more from this site
|
Telepocalypse by Martin Geddes: May 2004 Archives
...
Set up thin pipes with connectivity rationed through quality of disservice measures... a price for the component parts results in under-charging some people while others walk away from the deal...To get the cost benefit you need to be able to unify your marketing, reporting, collections, activations, retail,...
www.telepocalypse.net/archives/2004_05.html
- 80k
Cached View
|
|
|
|
|
|
