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Virtual Office - MobileIN.com
Resources: Virtual Office Books (click here) CRM white papers (click here) Call Center white papers (click here) [ MobileIN.com Home Page ] Copyright © 2004 MobileIN.com - All Rights Reserved...
www.mobilein.com/Perspectives/trends_VirtualOffice.htm
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Improving business continuity for remote offices
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Find out how to minimize cost, maximize up time, and improve overall business and IT continuity between remote offices and headquarters...Cli... here to download Get instant registrar-only access to this article and more Improving business continuity for remote offices Download this white paper now to learn...
www.networkworld.com/whitepapers/abstract.jsp%3Fid=99349
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Viatel - VPN
...CRM, ERP, shared files, voice and video, order management, billing, stock control and other key systems Individual solution design - consultancy-led, tailored technical design, based on understanding your business needs Security options...
www.viatel.com/58
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Telecom Italia - Sustainability - Stakeholders -...
The Groups CRM systems: provide information and technical support; manage customer calls either directly ( One Call Solution ) or activating the proper departments in charge of solving the detected problem; update customer profiles, keeping track of calls received by call centers ; manage commercial contacts, sell and activate...
www.telecomitalia.com/cgi-bin/tiportale/TIPortale/ep/pr...
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Hosted CRM Software - Enterprise Applications -...
Hosted CRM Software Features Click to Enlarge To qualify for this review, the services must provide CRM features without requiring any server infrastructure at the customer premises...TriVent... resells Microsoft's CRM offering through its CRM OnTarget service...Introduc... Turning Over the...
www.networkcomputing.com/showitem.jhtml%3Fdocid=1617f3
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CRM: beyond technology - Cover Story - Network...
The mantra for CRM success For companies that use CRM and those that plan to, it is important to understand that CRM technology has developed, evolved and matured over the years...Customer-f... applications “Operational CRM is the customer-facing application of CRM and is like the ERP of...
www.networkmagazineindia.com/200505/coverstory01.shtml
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IP PBXs and Enterprise Applications: Vertical |...
Together, TeleVantage and the Quintum switches and gateways will provide customers with a complete IP telephony solution that addresses the needs of both the headquarters and the branch offices...C... can upgrade their hardware infrastructure, adopt new configurations like Voice-over IP (VoIP), and integrate with other...
www.quintum.com/resellers/verticalwhole.html
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Telecoms.com
...offices 09 February 2006 | 17:13 Fixed/mobile? Prepay/postpay? All-IP? What does convergent billing mean? Today, suggests Jean-Hervé Jenn, president, international, of Convergys Corporation, a provider of customer care, human resources, and ......
www.telecoms.com/marlin/30000000461/NR_BROWSE%3FbrowseS...
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ICMI - From Zero to CRM In Seconds Flat
RightNow Delivers New CRM Tool Oracle Delivers E-Business Suite 12 San Francisco Adopts Lagan Software Extraprise Announces Onshore CRM Support Center Optimizing Service and Increasing Sales at the Point of Contact Oracle Releases Siebel 8 This Time You Should C.A.R.E...Choosing a CRM Vendor The City of Minneapolis...
www.callcentermagazine.com/showArticle.jhtml%3FarticleI...
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Intelsat Replaces Siebel SA Enterprise With RightNow...
By offering marketing and customer service functionality that fully complements its sales management capabilities, RightNow also provides a more complete and effective total CRM solution than any other vendor...About RightNow Technologies RightNow (Nasdaq: RNOW) provides organizations with industry-leading on demand CRM...
www.telecompress.com/intelsat_replaces_siebel_sa_enterp...
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CRM, Call & Contact Center
...Offices Eyretel Provides Additional Contact Centre Solutions To Inland Revenue Vodafone Portugal Achieves Dramatic Increase in Contact Center Agent Performance Clarke American Selects Verint to Power Enterprise Quality Initiative IVoice Updates IVR...
www.contactcenterworld.com/moreresults.asp%3Fmode=proce...
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Customer Relationship Management Express-Partner...
The Cisco CRM Specialization focuses on the following products: Cisco CallManager Express, Cisco CRM Communications Connector, and Microsoft CRM software (available via Microsoft partner in a matching process outlined below)...Microsoft and Cisco Systems are working together to provide customers with a CRM...
cco.cisco.com/web/partners/pr11/pr66/crm_express/partne...
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Selligent VoIP-Enables CRM with LignUp
Selligent, a leading European provider of CRM solutions, and LignUp Corporation, a provider of converged communications solutions, today announced a partnership to deliver communications-enabled business process (CEBP) solutions by integrating the LignUp Communications Platform with Selligent's enterprise and web-based customer relationship...
www.lignup.com/company/news/2006/5/15/50
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Case Studies - IT Library - ZDNet Asia
Fiditalia implemented a system that would let customers interact with the company through branch offices, a call center, or the web...With PeopleSoft Enterprise Customer Relationship Management (CRM), Dexia is able to access real-time customer information to deliver more responsive service and improve customer...
www.zdnetasia.com/itlibrary/casestudies/0,39043353,3900...
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Coremetrics
Prior to joining Coremetrics, Davis served as the group vice president and general manager of the CRM division at PeopleSoft (NASDAQ: PSFT) where he led the worldwide development and overall strategy for the CRM product division...Before joining Coremetrics as president and CEO, he led worldwide development, strategy,...
www.coremetrics.com/news/media/2004/pr04_03_15_ceo.html
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eLoyalty - News & Events
With professionals in offices throughout North America and Europe, eLoyalty's broad range of enterprise Customer Relationship Management (CRM) related services and solutions include creating customer strategies; defining technical architectures; selecting, implementing and integrating best-of-breed CRM software applications;...
www.interelate.com/events/pressReleaseText.asp%3Fcompid...
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CosmoCom Powers CRM-Enabled Contact Center Offering...
The integration of salesforce.com CRM services with the CosmoCall Universe contact center platform provides a fully hosted customer care system featuring a pre-integrated package of ACD, IVR and CRM...Cosmo... provides Contact Center On Demand services, which combined with CRM form this new solution from TK and...
www.cosmocom.com/PressReleases/PressReleases2002/pr1118...
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Press Room
Customer Interaction Solutions® has been the premier publication in the customer relationship management (CRM), call center and teleservices industries since 1982...The CRM Excellence Award winners for 2006 were published in the May and June issues of Customer Interaction Solutions® magazine...A Microsoft Certified...
www.nuasis.com/index.php/press_releases/press_releases_...
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Press Room
Customer Interaction Solutions® has been the premier publication in the customer relationship management (CRM), call center and teleservices industries since 1982...The CRM Excellence Award winners for 2006 were published in the May and June issues of Customer Interaction Solutions® magazine...A Microsoft Certified...
www.intervoicebrite.com/index.php/press_releases/press_...
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