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CRM, Call & Contact Center
...CRM, Call & Contact Center Articles: 1412, Research Items: 213 Exec Interviews: 714, Case Studies: 559, Videos: 197 SUPPORT Quick Links Contact Us Find Expert Advice Contact Center Solutions Quick Solutions Finder...
www.contactcenterworld.com/view/contact-center-research...
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Lack of Online Confidence Is a CRM Issue
CRM is about nothing if it's not about assuring the customer that the retailer is doing everything possible to protect the transaction...The study conducted by Ipsos-Reid revealed that one of the most popular security methods used was a simple username/password combination, hardly the most secure method, especially when...
www.tmcnet.com/channels/open-source-crm/articles/64-lac...
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CRM-CRM II: This Time It's Personal
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The latest sequel in the CRM saga finds the technology taking a deep analytical dive into customer behavior, in order to segment customers and tailor how to treat subscribers when they call, write or log on...Profitec allows resellers to get a full picture of the financial value of a...
www.phoneplusmag.com/articles/807/73h291624343339.html
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Business Communications Review Magazine - Avaya’s CRM...
Like most of the major vendors, Avaya plunged into the Web call center/customer relationship management (CRM) market, and is in the process of refining its contact center product set...The vendor recently announced a Multimedia Contact Center initiative, which embraces two application suites: An enhancement to Interaction Centera...
www.bcr.com/equipment/product_reviews/avaya_crm_enhance...
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Case Studies - IT Library - ZDNet Asia
PeopleSoft CRM enabled PepsiAmericas to deliver top-line growth and superior customer service through improved selling and delivery methods using standard processes and proven technology...With PeopleSoft Enterprise Customer Relationship Management (CRM), Dexia is able to access real-time customer information to deliver...
www.zdnetasia.com/itlibrary/casestudies/0,39043353,3900...
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Eliminate the Headache
Bordo Despite the sales hype of some customer relationship management (CRM) vendors, no CRM system will do what you want right out of the box...There are three fundamental reasons why a service provider must analyze a CRM product from the integration standpoint before it writes the check: Cost: With...
www.xchangemag.com/articles/161back3.html
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eLoyalty - News & Events
With professionals in offices throughout North America and Europe, eLoyalty's broad range of enterprise Customer Relationship Management (CRM)-related services and solutions include creating customer strategies; defining technical architectures; selecting, implementing, and integrating best-of-breed CRM software applications; and...
www.interelate.com/events/pressReleaseText.asp%3Fcompid...
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[ TEOCO ] - Solutions - Financial Solutions - Our...
...Methods Release/Lifecycle Management System Requirements Cost ROI Analysis Strategic Planning Information Systems Planning Business Enterprise Level New Business Initiatives Enterprise Applications ERP / HRIS CRM / SFA Billing/Accounting Commercial-Off-The-Shelf (COTS) Applications Crystal...
www.teoco.com/ewsexpertise.htm
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Total Telecom
This offering is targeted at service providers looking to blend services from multiple networks voice, video, data, and content - supporting prepaid, postpaid, and hybrid payment methods...T... solution delivers high integration starting with service control and media platform through online charging, billing and...
www.totaltele.com/View.aspx%3FID=5666&t=1
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OKI Unveils Com@WILL Series Release 7 | OKI...
Com@WILL Softphone now connectable to MicrosoftR Dynamics CRM 3.0 (Japanese) By simply clicking on the button embedded in the toolbar on Microsoft Dynamics CRM 3.0, the Com@WILL software enables companies to approach customers strategically; users can easily speak with customers and sales representatives... and Microsoft have...
www.oki.com/en/press/2007/z06166e.html
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Virtual Office - MobileIN.com
Resources: Virtual Office Books (click here) CRM white papers (click here) Call Center white papers (click here) [ MobileIN.com Home Page ] Copyright © 2004 MobileIN.com - All Rights Reserved...
www.mobilein.com/Perspectives/trends_VirtualOffice.htm
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ShowArticle
As well as delivering CRM solutions to businesses, BT is a leading practitioner of CRM in its own right...Commission... by BT, the survey of household name companies in eight European countries highlights an almost total lack of integration between departments handling customer enquiries by the main contact...
www.btplc.com/News/Articles/Showarticle.cfm%3FArticleID...
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Wireless Developer Network
CRM Integration - Allows text messages to be sent to a pre-defined group of contacts from any CRM application with mail-merge functionality...Th... latest version includes enterprise-level architecture, better scalability, improved user-management and a range of tools to simplify integration with applications like...
www.wirelessdevnet.com/news/2006/sep/06/news6.html
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Enterprise Project Management
It leverages your organization's internal methods or our Best Practices Knowledgebase to develop realistic project plans including tasks, resources, estimates, risk identification and major deliverables...Int... hosted MS Project, Process Management Tools with option to add CRM and Project Accounting...
www.chrsolutions.com/ApplicationServices/ManagedApplica...
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VoiceFacts - IVR and Voice Broadcast Software
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Voice broadcasting with VoiceFacts vastly expands your methods to communicate with your target audience and maintain ongoing business relationships...It can add another type of communication preference to your overall CRM solution...
www.copia.com/voicefacts/
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SIPKnowledge (SIP knowledge) - your IP Telephony...
...methods, headers and tokens (via hyperlinks). Elaborations on related technical topics, such as authentication, transactions, state machines, timers, transport etc., Quiz. Direct Invite, Forking proxy, SIP to PSTN, invitation to a multicast...
www.sipknowledge.com/sb_preview.htm
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David Bradshaw, Principal Analyst
During his 12 years at Ovum, he has written ground-breaking reports in customer relationship management (CRM), interactive voice response (IVR), speech recognition, unified messaging, CTI and call centres...Prior to Ovum, David's career spanned scientific programming (using numerical methods in optical physics), technical...
www.ovum.com/go/content/c,432,35039
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