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CRM
The latest sequel in the CRM saga finds the technology taking a deep analytical dive into customer behavior, in order to segment customers...Inteli... will demonstrate the ResourceCRM service for small groups of agents in the Venetian Hotel Bassano Boardroom 2606 on Sunday, March 4, at 2:30 p.m., and on...
www.phoneplusmag.com/crm.html
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IT Execs Present Open Source Wish Lists
March 18, 2004 IT Execs Present Open Source Wish Lists By Susan Kuchinskas SAN FRANCISCO -- IT executives speaking here at the Open Source Business Conference this week delivered a message to the open source community: Focus on middleware and applications...Lef... came to the conference hoping to convince developers...
www.internetnews.com/dev-news/article.php/3327781
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Hosted CRM Face-Off - Enterprise Applications -...
SAP CRM on-demand 1.0 Software behemoth SAP is targeting departmental projects in midsize-to-large enterprises that are without an existing CRM implementation, with the intention of migrating these users to the enterprise CRM module in the mySAP Business Suite...CRM newcomer SAP has a strong, if so far limited,...
www.networkcomputing.com/channels/enterpriseapps/showAr...
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SugarCRM Introduces Sugar Suite 4.0, Bringing...
This pace of innovation is driven by the SugarCRM community of 3,000 developers and 10,000 members, which provides product direction, testing, translations, and modules to Sugar Suite...Mail Merge - Increase marketing efficiency by automatically populating CRM data into pre-defined Microsoft Word templates for direct mail...
www.tmcnet.com/channels/open-source-crm/articles/162-su...
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Call Compliance, Inc. - Dialer Call Flow
Calling lists are loaded in the end-user telemarketers predictive dialer, or CRM device, and dialing is commenced...All available federal, state and wireless DNC lists are secured and automatically updated according to mandated update intervals...Inform... such as allow list data, in-house DNC list data,...
www.callcompliance.com/products/dialercall-flow.htm
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ICMI - RightNow Technologies' Two-Sided...
RightNow Delivers New CRM Tool Oracle Delivers E-Business Suite 12 Extraprise Announces Onshore CRM Support Center Optimizing Service and Increasing Sales at the Point of Contact RightNow Presents New Voice Technology Oracle Releases Siebel 8 This Time You Should C.A.R.E...By Joe Fleischer print this article e-mail this...
www.callcentermagazine.com/shared/article/showArticle.j...
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Choosing a CRM solution - Vendor Voice - Network...
CRM applications are being used to optimise the sales process, improve service and increase knowledge about customers...Now the CRM market has matured, and companies are considering how it can be used to optimise sales...Differenti... by increasing channel sales One area where CRM can result in significant...
www.networkmagazineindia.com/200608/vendorvoice01.shtml
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Cisco Security Advisory: CRM Temporary File...
The CRM SWIM package 1.1.1 patch (but not the CRM 2.0 upgrade) will be made available free of charge to all CRM customers, regardless of service contract status...CRM... 1.0 customers are eligible for free upgrades to CRM 1.1 and the CRM SWIM package version 1.1.1...Customers who do...
www.cisco.com/en/US/products/products_security_advisory...
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DMG Consulting LLC - News & Events
SearchCRM.com 2/21/2007 NICE Smartens Up destinationCRM.com 2/14/2007 Ask The CRM Expert: Questions & Answers - New call center agents: top 10 pitfalls SearchCRM.com 2/12/2007 Call center consolidation continues as Verint buys Witness SearchCRM.com 2/12/2007 Verint: Can I Get a Witness...MyCustom...
www.dmgconsult.com/publications/newsandevents.asp
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AltiView Phone System Software, Call Management...
Contact Management Software Integration AltiView also has built in contact list and screen pop integration with Contact Management software such as Microsoft CRM, Microsoft Outlook, Goldmine, or ACT...
www.altigen.com/phone-systems-altiview.html
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eLoyalty - Industries
Solution: Gap analysis/design review of planned design, CRM software configuration, database configuration, and infrastructure, leading to an optimized CRM solution plan...They believed a Customer Relationship Management (CRM) strategy offered the best hope of differentiating Boise from its competitors...As one...
www.interelate.com/industries/retail.asp
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Magnetic North - Predictive Dialling Solutions -...
Extensive, CRM Friendly Campaign Management Tools - Designed for complete integration with customer's existing ERP and CRM systems...Cascadin... contact management, complete integration with CRM applications, flexible reporting and list automation are important elements that allow for more effective 1 to 1...
www.magneticnorth.com/products/maximise/Features%3Fsect...
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Case Studies - IT Library - ZDNet Asia
Fiberdyne turned to Siebel CRM On Demand, a hosted Customer Relationship Management (CRM) solution delivered over the Web that does not require a substantial upfront investment in technology...The challenge was to create a scalable Customer Relationship Management (CRM) system to accommodate future growth...The...
www.zdnetasia.com/itlibrary/casestudies/0,39043353,3900...
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Call Center Tools
TeleVantage Smart Dialer Smart Dialer saves your agents time by easily managing large customer lists and ensuring that numbers are dialed correctly every time...
www.ctsource.com/callcenters/call_center_tools.htm
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Developer Partners
These IP telephony capabilities bring more value to each customer relationship, allowing these organizations to improve their services and grow their businesses." - Andre Lejeune, CEO, Selligent insidesales.com Develops Enhanced CRM Apps "LignUp-powered IP telephony functionality enhances our insidesales.com applications by...
www.lignup.com/partners/Developer.html
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