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ICMI - The Power of Knowledge
In the first scenario, a customer poses a question that has a small number of possible answers, and then the software displays items from your company's knowledge base, or excerpts from these items, that contain the answers...The software also indicates to agents whether these items are available not...
www.callcentermagazine.com/showArticle.jhtml%3FarticleI...
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Write Once Display Everywhere - A Misplaced Mantra -...
Even if software platforms do become available that enable content providers to write content once and display everywhere, and answer all of the issues highlighted above, they are unlikely to allow users to differentiate their services from those of competitors...Nice idea though it is, the possibility of content...
www.wirelessdevnet.com/channels/wireless/features/newsb...
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Knowledge Center - Insist on Wi-Fi CERTIFIED"
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Television, Monitor, Display Device - any device designed primarily to Display video content...Visit our Knowledge Center to learn more about Wi-Fi technology...Core Technology Reference Design - A product or system design that contains essential elements such as hardware, software and firmware, or the...
www.wi-fi.org/knowledge_center/insist-on-wifi-certified
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Knowledge Center - Insist on Wi-Fi CERTIFIED"
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Television, Monitor, Display Device - any device designed primarily to Display video content...Visit our Knowledge Center to learn more about Wi-Fi technology...Core Technology Reference Design - A product or system design that contains essential elements such as hardware, software and firmware, or the...
www.wi-fi.com/knowledge_center/insist-on-wifi-certified
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Knowledge Center - Insist on Wi-Fi CERTIFIED"
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Television, Monitor, Display Device - any device designed primarily to Display video content...Visit our Knowledge Center to learn more about Wi-Fi technology...Core Technology Reference Design - A product or system design that contains essential elements such as hardware, software and firmware, or the...
www.weca.net/knowledge_center/insist-on-wifi-certified
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Enterprise Content Management's BI Flavors -...
But ECM offers a lot that's beyond the capabilities of most business intelligence systems -- the ability to handle semi-structured data in diverse document formats, team collaboration, support for ad hoc working groups, and knowledge management...The need to develop more agile and actionable enterprise-wide views of the...
www.networkcomputing.com/channels/appinfrastructure/sho...
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Netage Releases Next Generation Version of Deal,...
About the Dynamo Enterprise Platform Dynamo" Enterprise is a relationship management software platform for hedge funds, private equity firms, real estate funds, and institutional investors...Users can drag and drop as many panels of the dataset as they wish into a single display...D...
www.telecompress.com/netage_releases_next_generation_ve...
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"CEO proof" enterprise video...
Users will be able to download a software component that facilitates seamless connectivity directly with the core of the Telanetix System...For those that follow telepresence, there is clearly a difference between what this offering proposes and "Enterprise-Class" telepresence...Env... is a key element of...
www.networkworld.com/community/%3Fq=node/12431
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Telephony Joins the Ranks of a Broader Enterprise...
For example, a call center agent having a complicated question will be able to detect and hunt down a knowledge worker in the enterprise and use his/her knowledge to provide immediate answers to the customer on the phone...A true end-to-end solution will have seamless integration among the various components,...
www.tmcnet.com/channels/soa/articles/2996-telephony-joi...
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Blueprint: Broadband Wireless
Deployment of WiFi within the enterprise has extended the reach of the network to virtually anywhere within the corporate facility and has had a positive impact on the overall productivity of the enterprise... the remote access configuration is more complex than the straightforward enterprise access schema, both...
www.convergedigest.com/bp-bbw/bp1.asp%3FID=407&ctgy=
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Ten Myths of Enterprise VoIP Migration
Myth 10: Your Enterprise Needs to Buy and Install an IP-PBX An IP-PBX is a piece of software on a server...The Myths in Summary Myth 1: Assessing Your LAN Infrastructure Is the First Step Toward A Successful VoIP Migration Before your enterprise spends time and money on a LAN...
www.telecomreseller.com/migration/ten_myths.html
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news_inthenews_20060301 - Virtela Communications
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Network-Hosted Managed Services Network-hosted managed services (i.e., the service delivery platform is located outside the enterprise network) can be instrumental in supporting enterprises as they navigate through this escalating level of complexity, enabling the enterprise to focus its effort and financial resources on its...
www.virtela.net/news_inthenews_20060301.html
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The Leader in Wireless Intrusion Prevention -...
RF Coverage Statistics Dynamic display of signal strength, channel allocation, link speed at any point Alerts Over 150 security and performance alerts Alerting Method Email, SNMP, Syslog Regulatory Compliance Reports Sarbanes-Oxley, Healthcare Information Portability and Accountability Act (HIPAA), Gramm-Leach-Bliley, DoD Directive 8100.2,...
www.airtightnetworks.net/products/sg_enterprise/sg_ente...
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Citrix Systems » T-Mobile: Calling on Enterprise...
Citrix Systems » T-Mobile: Calling on Enterprise Access for Enhanced Customer Service Resources for...T-Mobile operators had accessed the previous billing system over a client/server network, which required application software on thousands of PCs across the UK...Implementing Citrix Solutions for Application Deployment...
www.citrix.com/sharedCode/services/storyClick.asp%3Fsto...
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Stanford University Advances High-Performance...
We wanted a complete solution including the message-passing layer - a solid hardware and software combination." - Steve Jones, HPC Manager, Flow Physics and Computational Engineering, Stanford University "We were looking for an interconnect based on InfiniBand technology, but it wasn't just about finding the best hardware component," Jones...
cco.cisco.com/en/US/netsol/ns340/ns394/ns224/networking...
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Design Principles for Voice Over WLAN [Wireless/Mobi...
Summary Wireless LANs (WLANs) are rapidly becoming pervasive among enterprises... availability of wireless voice clients, the introduction of dual-mode (wireless and cellular) smart phones, and the increased productivity realized by enabling a mobile workforce are moving WLANs from a convenience to a critical element of the...
www.cisco.com/en/US/netsol/ns340/ns394/ns348/networking...
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AGENT MONITORING SOFTWARE | AGENT RECORDING SOFTWARE...
Messages can be display only, or require an acknowledgement by the reader, which means that senders can be sure that their message has been received and read...Implementin... Real Time Contact Center Solutions Finding the right technology with which to meet these challenges was critical, and after careful evaluation...
www.digitalvoicelogging.com/case_fullstory.asp%3Fcase_i...
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ReporterAnalyzer - A NetFlow-based monitoring/analysi...
ReporterAnalyzer - A NetFlow-based monitoring/analysis solution that provides enterprise-wide visibility into network performance...Repo... Key Functionality Select a different item to learn more: Key Functionality NetFlow Architecture Standard Reports Report Customization Enterprise Performance Center Analysis and...
www.flukenetworks.com/fnet/en-us/products/ReporterAnaly...
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Enterprise Wireless LAN Security & WLAN...
The software considers the key factors that impact the quality of service and the security offered by a wireless network – the environment, applications and number of users – and utilizes this knowledge and its impact on the intended wireless network performance when enabling the design...The powerful, site-specific...
www.airdefense.net/newsandpress/05_01_06.php
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http://www.bresnan.com/careers/display.asp?iJobNum=13...
Knowledge of LAN and WAN architectures, TCP/IP, server administration and VoIP technologies... in dealing and working with Telecommunication carriers (both local and long distance) and technical service sources...Present a professional image and display outstanding customer service skills...Ability to work and...
www.bresnan.com/careers/display.asp%3FiJobNum=1351
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Envox Worldwide for Speech, VoiceXML, IVR and...
MC2 uses Envox’s simple yet powerful application creation software to do this quickly and cost-effectively... over 325,000 ports deployed on a global basis, the company is a leading provider of voice solutions for service providers and enterprise customers that enable anytime, anywhere information access and...
www.envox.com/company/news.asp%3Fdisplay=detail&id=14
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Software as a Service-PAETEC PINNACLE Targets...
The agreement creates a nationwide delivery platform for Jamcrackers affiliated software partners and it offers XO and its indirect sales partners an opportunity to shortcut entrance into the software... platform offers Web portals that users can customize to display the information they need...The ManageRight...
www.phoneplusmag.com/articles/839/839_681port02.html
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Light Reading - Services Software - Cutting Opex in...
In principle it allows: Correlation of network resources with client services Real-time visibility of SLA data Proactive network planning Resource utilization tracking Service protection knowledge Predictive fault isolation and related service impact For example, the end customer may be provided with real-time services ability and immediate...
www.lightreading.com/document.asp%3Fdoc_id=93604&pa...
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