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CRM, Call & Contact Center
Executive Interviews: Showing 1 to 3 of 223 Alex Dayon - CEO, InStranet on Knowledge Management Tom Blackie - Managing Director, Audentify On Knowledge Management Christine Wright - VP Knowledge Creation Center, Convergys Customer Management On Outsourcing More Executive Interviews...News: Showing 1 to 3 of 1421 eGains...
www.contactcenterworld.com/dosearch.asp%3Fmode=process&...
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Key Points to Remember After Purchasing CRM...
Campbell , TMCnet Contributing Editor Customer relationship management (CRM) software solutions are in danger of becoming commodity offerings...You will get the most benefit out of your CRM software if you take advantage of the customer service deliverables the vendor has to offer...This means different...
www.tmcnet.com/channels/crm-software/articles/6024-key-...
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Enterprise Knowledge The Wiki Way
September 22, 2006 Enterprise Knowledge The Wiki Way By Michael Hickins NEW YORK -- Web 2.0 is finding its way into the enterprise by way of a Wiki...Unfortunate... the knowledge of how a similar situation was dealt with in the past is usually contained in the head of a...
www.internetnews.com/dev-news/article.php/3633666
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Convergence Plus Journal
It recently released the Cradle suite of CRM software, a powerful suite of adaptive enterprise business solutions, to enable enterprises to optimise critical business processes by building customer loyalty and business advantage...Cradle... powerful analytical tools convert interaction information into actionable...
www.convergenceplus.com/apr04%20it%20scan%2001.html
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Network Computing | Feature | Network &...
A Base for Knowledge Creating Knowledge in an enterprise is not unlike creating Knowledge for an individual...Kn... Bases are a product of KM (Knowledge Management)...In this model, there is no benefit gained from collective knowledge, and employees may feel threatened by sharing...
www.networkcomputing.com/1207/1207f5.html
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CRM-CRM II: This Time It's Personal
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In fact, the CRM market will grow to $1.3 billion in 2010 on the strength of this trend, according to Dan Baker, director of Dittberner Inc.s OSS/BSS KnowledgeBase..... latest sequel in the CRM saga finds the technology taking a deep analytical dive into customer behavior, in order to segment...
www.phoneplusmag.com/articles/807/73h291624343339.html
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CRM: beyond technology - Cover Story - Network...
The mantra for CRM success For companies that use CRM and those that plan to, it is important to understand that CRM technology has developed, evolved and matured over the years...Customer-f... applications “Operational CRM is the customer-facing application of CRM and is like the ERP of...
www.networkmagazineindia.com/200505/coverstory01.shtml
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ITALTEL S.p.A
Significant experience developed on the Remedy ITSM platform and ITIL (IT Infrastructure Library) knowledge with ITIL Foundation certification is preferred...In particular, One-Ans provides domain and process solutions and consulting services in a variety of areas including operative and analytical Customer Relationship Management...
www.italtel.com/ShowContent%3Fitem=1046
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TuVox, voice technology, VXML, IVR, USA
TuVox Voice-Enabled Knowledge Base applications allow enterprises to leverage existing investment in Knowledge bases and Web self-service to deliver robust speech applications that successfully diagnose and provide step-by-step resolution of a wide variety of customer services issues...TuVox Voice-Enabled Knowledge Base...
www.tuvox.com/press_center/IVR/ivr_solutions/voice_self...
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Enhancing Siebel CRM Web Application Delivery
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These applications may be focused on CRM but they are highly integrated software products with a host of interrelated functions...Enhanc... Siebel CRM Web Application Delivery Resources for...Challenge Solution Deploying Siebel CRM web-based applications Enterprise operations must manage customer...
www.citrix.com/English/ps2/accessAnswers/challenge.asp%...
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Hutchison 3G selects E.piphany to provide CRM...
E.piphany's CRM software will provide the intelligence that drives the customer experience across each touchpoint, by making real time decisions based on a single view of the customer and through other analytical capabilities...The E.piphany CRM solution will enable Hutchison 3G to drive intelligence into each customer...
www.3gnewsroom.com/3g_news/sep_01/news_1127.shtml
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NEC and Oki Jointly Launch CRM/Call Center Solution...
As the first activity, their local companies in China will hold a jointly sponsored seminar entitled "NEC & OKI CRM/Call Center Solution Seminar," which is to be held on Sept...The first tangible step toward will be the jointly held seminars by their local companies aimed at Japanese companies, planning...
www.oki.com/en/press/2003/z03051e.html
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Siebel Systems Surpasses 3 Million Live Users...
Siebel CRM OnDemand Caps Impressive First Year In just one year, Siebel Systems has established itself as a leader in hosted CRM and earned the respect of customers and industry analysts...The recently announced Siebel CRM OnDemand Release 7 provides the first and only hosted contact center solution available...
www.telecompress.com/siebel_systems_surpasses_3_million...
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Customer Relationship Management Express-Partner...
The Cisco CRM Express Specialization complements the Cisco IP Communications strategy by recognizing partners for their knowledge and expertise in selling, designing, and installing a comprehensive IP telephony-integrated solution based on Microsoft CRM software... Cisco CRM Specialization focuses on the...
cco.cisco.com/web/partners/pr11/pr66/crm_express/partne...
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Alliance Systems - Interactive Intelligence...
An open software architecture even lets your business simply add applications and licensing to add functionality for things like customer relations management (CRM), outbound campaign management, speech recognition, and multi-site routingand business continuity protectionfor distributed contact center and office...
www.alliancesystems.com/Products/Software.aspx%3Fid=3
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ShowArticle
The combination of BT's CRM expertise and BusinessObjects Customer Intelligence analytic application will enable the delivery of end-to-end CRM solutions for businesses worldwide...We can provide them with any aspect of a CRM solution from basic contact centre services to enterprise-wide customer...
www.btplc.com/News/Articles/Showarticle.cfm%3FArticleID...
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eLoyalty - News & Events
This ensures that the program's execution is tightly linked to the strategy and that the client has the knowledge and tools to support and maintain an "Evolving CRM Roadmap" -- a critical element of a successful CRM program...With professionals in offices throughout North America and Europe, eLoyalty's broad...
www.interelate.com/events/pressReleaseText.asp%3Fcompid...
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News Item :: In the News :: Columbia Capital
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As a pioneer and leader in higher education, the Harvard Business School has selected Intelliworks CRM software as the technology component to support their overall CRM strategy...Institu... of higher education are adopting CRM strategies to manage the intricacies of customer relationships while delivering...
www.colcap.com/news/0905/091205_intelliworks.html
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