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Forrester Examines CRM Industry
Microsoft launches IE7 in order to plug the IE6 security hole SplendidCRM, Tableau for Microsoft CRM Analysis, Nutrihand Food CRM Seagull Software Announces Vista Certification for BlueZone EDITORIAL: The morning after: Regardless of who won, the body politic probably has a headache U.S...In light of these changes in...
www.tmcnet.com/voip/ip-communications/articles/3641-for...
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Citrix Systems » Citrix GoToAssist Wins Top CRM...
About CRMAdvocate CRMAdvocate ( http://www.CRMadvo... ) represents a group of forward-thinking individuals who, along with their companies, share a commitment to help grow and mature the market through leadership in education and research...In short, the CRMAdvocate program seeks to create a more receptive...
www.citrix.com/English/NE/news/news.asp%3FnewsID=13726
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CRM
The latest sequel in the CRM saga finds the technology taking a deep analytical dive into customer behavior, in order to segment customers...Inteli... will demonstrate the ResourceCRM service for small groups of agents in the Venetian Hotel Bassano Boardroom 2606 on Sunday, March 4, at 2:30 p.m., and on...
www.phoneplusmag.com/crm.html
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ICMI Vendor Guide
...Industry Research QUEUETIPS Conferences Call Center Knowledge Online Join ICMI Members Only Vendor Guide ICMI Global Report Industry Information About ICMI Download the ICMI Catalog Approved Vendors Amdocs Chordiant FrontRange Genticity Oracle...
www.callcentermagazine.com/GLOBAL/stg/commweb_shared/sh...
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CRM (customer relationship management)
Latest CRM news from Network World Pros of on-demand CRM 05/14/07 The many pros of on-demand CRM software solutions...CRM... Today Daily CRM news, job and event listings, vendor directory, articles and experts columns...Pitfalls of hosted CRM 05/14/07 Despite hosted hype, on-premise...
www.networkworld.com/details/804.html%3Fdef
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CRM Mexicana Implements AltiGen VoIP Call Center...
CRM Mexicana is Mexico's largest outsourced call center and personalized customer handling service provider to financial institutions...Whe... the company had grown to 80 agents, CRM Mexicana decided to review other options to meet anticipated growth and new functionality requirements... Mexicana experienced...
www.altigen.com/news/NEWS_8-7-06-CRM-mexicana.html
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CRM: beyond technology - Cover Story - Network...
The mantra for CRM success For companies that use CRM and those that plan to, it is important to understand that CRM technology has developed, evolved and matured over the years...Customer-f... applications “Operational CRM is the customer-facing application of CRM and is like the ERP of...
www.networkmagazineindia.com/200505/coverstory01.shtml
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Oracle + Siebel = CRM Consolidation
September 13, 2005 Oracle + Siebel = CRM Consolidation By Jim Wagner The $5.85 billion acquisition bid of CRM ( define ) giant Siebel Systems ( Quote ) by database big shot Oracle is a reunion of sorts for its two famous founders, Tom Siebel and Larry Ellison...With the...
www.internetnews.com/ent-news/article.php/3548081
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Enterprise Applications Channel - Network Computing -...
IBM Adds zIIP To Mainframe Data Handling New high-speed processor for the z9 accelerates data-intensive ERP, CRM, and business intelligence applications and is tooled for forthcoming new version of DB2...Software-As-... Faces Its Next Big Test Workday, a startup founded by tech industry veteran Dave Duffield, introduces...
www.networkcomputing.com/channels/enterpriseapps/crm%3F...
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TM Forum - Viewpoints
Registration is free, quick and simple, and will give you access to a large library of exclusive articles, industry documents, commentaries, plus our web discussions and event features...
www.tmforum.org/browse.aspx%3FcatID=849&linkID=26840
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CRM_CTISolutions
CRM_CTISolutions ProServices Solutions CRM/CTI Solutions Contact Center Solutions Self-Service Solutions Strategic Business Consulting CrossNet CRM/CTI Solutions The Cross CRM/CTI portfolio includes industry-leading business applications that help clients better manage their customer touch points and...
www.crossdatacom.com/professionalServices/CRM_CTISoluti...
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VoIPAction Introduces CRM News Channel - VoIP...
...industry coverage of CRM issues, contract wins for CRM companies, new CRM product announcements, and other business developments in the CRM space from all of the major vendors," said the company. For...
www.voip-magazine.com/content/view/375/
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CSG Systems CRM and Billing Software
...Industry Analyst Resources Investor Relations Overview Corporate Governance Stock Performance Financials Earnings Estimates SEC Filings Analyst Coverage Conference Calls Financial Events Press Releases Email Alerts Information Request About Overview Corporate Vision Executive...
www.csgsystems.com/
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Telecom Customer Assurance and Analytics: The Market...
While the CRM software revolution may be over, Dittberner feels the CRM knowledge revolution is only just beginning -- telecoms have merely scratched the surface of knowledge that can be gleaned and leveraged from their daily interaction with customers, operations, services, networks, and salespeople...But around 1984 when...
www.technology-research.com/ca.html
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Telecoms.com
...Industry Leaders: Please join Highdeal for a fascinating and stimulating debate, followed by a tasting of local wines ... [ more ] ... previous 1 next ... Billing & CRM News Report:...
www.telecoms.com/marlin/30000000461/NR_BROWSE%3FbrowseS...
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Intelsat Replaces Siebel SA Enterprise With RightNow...
About RightNow Technologies RightNow (Nasdaq: RNOW) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses...By offering marketing and customer service functionality that fully complements its sales management capabilities, RightNow also provides a more complete and effective...
www.telecompress.com/intelsat_replaces_siebel_sa_enterp...
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Business Communications Review Magazine - Avaya’s CRM...
Like most of the major vendors, Avaya plunged into the Web call center/customer relationship management (CRM) market, and is in the process of refining its contact center product set...The vendor recently announced a Multimedia Contact Center initiative, which embraces two application suites: An enhancement to Interaction Centera...
www.bcr.com/equipment/product_reviews/avaya_crm_enhance...
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