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White Paper Library - GUIDEBOOK ORACLES SIEBEL CRM...
Microsoft launches IE7 in order to plug the IE6 security hole SplendidCRM, Tableau for Microsoft CRM Analysis, Nutrihand Food CRM Seagull Software Announces Vista Certification for BlueZone EDITORIAL: The morning after: Regardless of who won, the body politic probably has a headache U.S...Nucleus found Siebel...
www.tmcnet.com/tmc/whitepapers/white-paper.aspx%3Fid=19...
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News : SNT Selects CRM Solution
SNT will use Point's comprehensive multi-channel CRM solution, e-point, and Aspect's Contact Server to provide customers of its 7,500-seat multi-client contact centers with powerful Europe-wide CRM capabilities...Net... SNT is a provider of pan-European multi-channel contact centers, video conferencing, dynamic routing...
www.contactcenterworld.com/view/contact-center-news/SNT...
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Whitepapers - IT Library - ZDNet Asia
Most companies that purchase CRM software and embark on these enterprise initiatives lack internal resources that understand enough about the industry, software and the companies' businesses to do the ROI analysis, so the job of completing this critical management function falls to the CRM vendors themselves, or their...
www.zdnetasia.com/itlibrary/whitepapers/0,39043206,3900...
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CRM-CRM II: This Time It's Personal
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The latest sequel in the CRM saga finds the technology taking a deep analytical dive into customer behavior, in order to segment customers and tailor how to treat subscribers when they call, write or log on...Profitec allows resellers to get a full picture of the financial value of a...
www.phoneplusmag.com/articles/807/73h291624343339.html
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Cisco Security Advisory: CRM Temporary File...
Software Versions and Fixes Cisco has modified the CRM Software to eliminate all of the vulnerabilities described in this notice...The CRM SWIM package 1.1.1 patch (but not the CRM 2.0 upgrade) will be made available free of charge to all CRM customers, regardless of service contract...
www.cisco.com/en/US/products/products_security_advisory...
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Division of Carphone Warehouse Adopts 3G CRM and...
In conjunction with the new CRM functionality, DISE 3G will give customer service agents at Opal a new, enhanced view of customers' life cycle and history, facilitating more intuitive and focused service delivery...Phil Haslam, Customer Operations Director at Opal Telecom, commented: "DISE 3G gives us a great opportunity...
www.telecompress.com/division_of_carphone_warehouse_ado...
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Network Magazine India
Market size and key players The worldwide CRM market consists of two broad segments: The CRM products and the CRM services...ERP vendors are beginning to have a tremendous impact on the CRM market, with Oracle and Baan capturing two of the top five positions in overall CRM revenue...US...
www.networkmagazineindia.com/200102/ecom1.htm
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ShowArticle
Traditionally though implementations of CRM systems have been time consuming and fraught with complications which has reduced their value and gained them a high risk label...Facilities such as skills-based routing, interactive voice response, automatic call distribution, wallboards, transaction history, agent desktop,...
www.btplc.com/News/Articles/Showarticle.cfm%3FArticleID...
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New Software Releases - voip-info.org
Free Secure and Anonymous Conference Calling Free 90 Page IP Telephony Pocket Guide Free VON Magazine Subscription Recently Visited Pages New Software Releases Search with Google Search this site with Google...Now with Web Services Gateway 2007-04-23 - Microsoft Dynamics CRM 3.0 integration with Asterisk provided in...
www.voip-info.org/wiki/index.php%3Fpage=New+Software+Re...
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eLoyalty - News & Events
With professionals in offices throughout North America and Europe, eLoyalty's broad range of enterprise Customer Relationship Management (CRM) related services and solutions include creating customer strategies; defining technical architectures; selecting, implementing and integrating best-of-breed CRM software applications;...
www.interelate.com/events/pressReleaseText.asp%3Fcompid...
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Avidian Technologies' Prophet Professional...
SEND TO: A Friend (Email) Del.icio.us Digg Slashdot Reddit Related Stories: " CRM Planning: Keys for Project Success " CRM Competition Ain't Dead Yet " Trendspotting: Getting The Most From CRM Sorry, your browser does not support iframes Ready to take that job and shove it...They'd like their sales...
www.networkcomputing.com/channels/enterpriseapps/showAr...
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On-Demand Software Not a Total Solution
December 15, 2005 On-Demand Software Not a Total Solution By David Needle SAN FRANCISCO – On-demand or Software-as-a-serv... (SaaS) will continue to disrupt traditional Software models, industry watchers said...Greg Gianforte, founder and CEO of another on-demand CRM provider, RightNow Technologies , also...
www.internetnews.com/dev-news/article.php/3571071
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April 17, 2007 - Software-As-A-Service Providers Turn...
Demand for software-as-a-serv... is increasing as small and large businesses alike have become more and more frustrated by the lengthy deployment cycles and the costly maintenance of traditional software... the software-as-a-serv... model to thrive as a viable alternative to traditional desktop...
www.akamai.com/html/about/press/releases/2007/press_041...
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Interactive Intelligence - Powering the World of...
Recent awards include the 2006 Network World 200, CRM Magazine's 2006 Rising Star Excellence Award, Network Computing Magazine's 2006 Well-Connected Award, and Software Magazine's 2006 Top 500 Global Software and Services Companies...The software, called Customer Interaction Center® (CIC), was initially deployed...
www.inin.com/news/pressreleases/pressreleases.asp%3Fid=516
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Envox PhoneLink
Envox PhoneLink Envox PhoneLink for AppExchange is a CTI application that allows service and support organizations to leverage the data from their Salesforce.com CRM solution in their outbound dialing initiatives and to help them resolve customer issues more quickly...Immediat... Benefits: Improved Operations, Greater Customer...
www.envox.com/software/envox-phonelink.asp
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CosmoCom: Unified Contact Center Technology for...
CosmoCom Introduces Fifth Generation of its Call Center Software for Unified Customer Communications Dec 5, 2006...Our core product, CosmoCall Universe" is a unified IP contact center suite that includes multi-channel ACD , e-mail response , IVR , CTI , predictive dialing , multimedia recording , interaction history and...
www.cosmocom.com/
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BlackBerry - BlackBerry Press Releases
They keep in communication with their clients, plan and manage all their activities, and update their sales forecasts without even opening a laptop. Wireless CRM is one of the fastest growing areas in enterprise mobility, said Jeff McDowell, Vice President, Global Alliances, Research In Motion...Shortcut Navigation Home At...
www.blackberry.com/news/partner/2007/pr-08_05_2007-14.s...
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Salesforce.com Skypified
Available for free download on Salesforce's AppExchange (where it goes by the name Skype CTI Connector 2.0 - Basic Edition), the software adapts Skype's well-known telephony and instant messaging features to the Salesforce.com interface, and links its call history and other record-keeping activities to the Salesforce CRM...
www.voipplanet.com/solutions/article.php/3677206
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