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ICMI - Capture the customer experience by tapping...
Studies have shown that no other performance metric has as big an impact on customer satisfaction as does first call resolution (FCR) -- and, according to Dr...Monger explains, "the survey should branch to an open-ended question to capture the customer's description of the problem...
www.callcentermagazine.com/shared/article/showArticle.j... - 43k
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Performance key for disk-based backup - Network...
Equally important to backup performance is restore performance... Operation Bot Roast finds over 1M botnet victims Vista DVD cover mystery solved The 100G controversy IT Tools & How To's, Just Posted A Validation Lab Report by Enterprise Strategy Group IDC White Paper: Storage Encryption: Implementing the Linchpin of...
www.networkworld.com/news/tech/2007/050703-performance-... - 81k
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Zoran Delivers World's First Technology To...
Weve been working on the connected initiative for over a year, and with the help of our technology and networking partners we are able to demonstrate a complete system solution," said Brian Hofstetter, director Zorans Connected Products Group...Wit... two decades of expertise developing and delivering digital signal...
www.zoran.com/Zoran-Delivers-World-s-First - 8k
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IEX Corporation, Workforce Management and Performance...
Automotive membership organizations also call on the Cross Country Group for a range of value-added services, including sales and service lead capture, consumer affairs inquiry management, recall campaign management and customer satisfaction program management...The Cross Country Group also offers an innovative array of...
www.iex.com/Solutions/customers/crosscountry.htm - 12k
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Broadband Week Direct - Daily News
The CLEC recently agreed to sell its directories business to Yell Group for $600 million...Related Stories: McLeodUSA To Miss January Interest Payments , 1/3/02 McLeodUSA Sheds Some Assets , 12/7/01 Bankruptcy Could Be In McLeodUSA's Future , 12/4/01 SONICblue Looks To Capture Mass-Market Will the digital video recorder...
www.broadbandweek.com/newsdirect/0201/direct020131.htm - 19k
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Aberdeen Group: Best-in-Class Manufacturing Companies...
In short, marketers in manufacturing companies will need to work faster and more efficiently to capture a greater share of each customers walletor to be the sole producer of their products...For more information about Aberdeen Group: memberservices aberdeen.com phone 800-577-7891 or 617-723-7890...
www.aberdeen.com/summary/report/sector_insights/SI_CMOS... - 18k
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Network Computing
Capture performance was poor considering that LANalyzer had an unfair advantage with its limited filtering capability; since the LANalyzer cannot set pre-Capture offset filters, it couldn't Capture IP sessions as part of the performance load, which is one important way we tested the other analyzers...What...
www.networkcomputing.com/701/701rev2.html - 60k
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Case Studies - IT Library - ZDNet Asia
...Group (ATG) is an Independent Software Vendor (ISV) specializing in the design and hosting of transaction and decision-making solutions. ATG needed to partner with a leading IT vendor to provide a remotely...
www.zdnetasia.com/itlibrary/casestudies/0,39043351,4068... - 30k
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Better network performance - P1106
As a result of this test, service providers will be able to employ a simplified methodology for identifying the location of performance problems across multiple operator networks, and for verifying their capability to capture performance information at various classes of service...Because traditional performance...
www.eurescom.de/news/newsreleases/Network_Performance_P... - 31k
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CXM® - Customer Experience Management - CXM® Products...
Supervisors and quality monitors access 4myREVIEW" from the their own PC using a standard web browser, making agent performance review simpler and more convenient than ever...
www.4cxm.com/cxmp_perf.asp - 18k
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ITU-T Newslog - Study Group 17
Study Group 17 is ITU-T’s Lead Study Group on Languages and Description Techniques...Study Group 17 is ITU-T’s Lead Study Group on Languages and Description Techniques...Abbie Barbir, chairman of the Focus Group on Identity Management ( FG IdM ): “Our main focus is on how to achieve the...
www.itu.int/ITU-T/newslog/CategoryView,category,Study%2... - 191k
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Optimizing Application Performance on Networks:...
Cisco Performance Visibility Manager (PVM) Cisco Performance Visibility Manager is a proactive network and application Performance monitoring, reporting, and troubleshooting system for maximizing network availability...Cis... Application Performance Benchmarking Service This service provides tools that...
cco.cisco.com/en/US/netsol/ns646/networking_solutions_w... - 89k
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Improve Call Center Agent Performance - AltiAgent ...
AltiSupervisor" Interface for Workgroup Supervisors AltiSupervisor demo Workgroup Management made Easy With AltiSupervisor Supervisors can set up tabs to manage distinct statistics on multiple Workgroups... Statistics - real time status and performance of workGroup... can view the queue, monitor...
www.altigen.com/phone-systems-agent.html - 20k
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Canon Introduces the EOS-1D Mark II pro digital SLR,...
The EOS-1D Mark II incorporates a large APS-H-size (28.7 x 19.1 mm) CMOS sensor with 8.2-million effective pixels and, maximizing the performance potential of the sensor, Canon's new proprietary DIGIC II high-speed digital signal-processing integrated circuit...Incorpor... an AF system with a high-speed split-multiprocessor...
www.tmcnet.com/usubmit/2004/Jan/1023361.htm - 122k
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Light Reading - Performance monitoring Articles ...
Read WatchMark's paper on the need for a robust MMS performance and service management solution to help measure and make smart decisions about services and service quality...White Papers: Network Performance Optimization with smartTest: Driving Network Infrastructures to Profitablity - by interNetwork Inc...
www.lightreading.com/topics.asp%3Fnode_id=1075&wire... - 193k
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CommsDesign - Analyzing W-CDMA Performance During...
Data must be captured seamlessly in order to preserve the signal characteristics and reveal the error sources...The Third Dimension To compliment the time and frequency measurements, designers can start analyzing the performance of W-CDMA handoffs in the code domain...With spectrogram and codogram measurements, more...
www.commsdesign.com/design_corner/showArticle.jhtml%3Fa... - 41k
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Teledge Group: Your Telecom Management Initiative...
Access Live Help Click below for live help, and chat with a representative about Teledge Group's professional services...Teledge Group can help drive success in your telecom management initiatives with our industry-leading management practices, processes, and professional services...
www.teledgegroup.com/ - 15k
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ARRIS : Press : ARRIS Introduces a Fiber Deep, High...
IPerion’s high RF output capability, coupled with increased distortion performance, allow customers to extend the network reach of current architectures without adding additional active equipment, thus reducing overall operating and maintenance costs...IPerion offers a seizure capture mechanism that decreases installation time...
www.arrisi.com/press/pressdetail.asp%3Fid=82 - 27k
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AirMagnet Achieves Three Industry "Firsts&am...
The new AirMagnet Enterprise is the world's first WLAN monitoring system to integrate three increasingly vital components to intrusion protection and performance monitoring: security and monitoring for outdoor wireless networks, analysis of radio frequency (RF) spectrum issues and remote data-sharing capabilities for dynamic in-field...
www.airmagnet.com/news/press/news.20060227.htm - 17k
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Managed services outsourcing-Cipher Group Becomes...
IBM Internet Security Systems today at the Interop show unveiled a 5gbps intrusion prevention appliance that does just that, delivering three times the performance of what the competition can, according to Greg Adams, business line executive for network...
www.xchangemag.com/articles/606/69h119144562016.html - 104k
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Minimize the risk of wireless exposure
Network administrators need real-time information on voice system performance, and the ability to quickly modify configurations to avoid or remedy these situations...Becau... most key systems do not store their CDR records locally, a separate product is needed to capture records as they are written out from the SMDR/CDR...
www.comnews.com/stories/articles/c12vertical.htm - 6k
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RFC 2330 - Framework for IP Performance Metrics ...
RFC 2330 - Framework for IP Performance Metrics RFC 2330 - Framework for IP Performance Metrics (Formats: TXT ) Network Working Group V...Criteria for IP Performance Metrics The overarching goal of the IP Performance Metrics effort is to achieve a situation in which users and providers of Internet...
www.packetizer.com/rfc/rfc2330 - 95k
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ICANN | ALAC Assistance Group Report to the Evolution...
The Assistance Group is aware that the risk of capture and control has been raised as an argument against more direct At-Large participation...Th... Assistance Group would be pleased to answer any questions the ERC may have and will continue to provide additional suggestions and comments either as individuals...
www.icann.org/committees/evol-reform/alacag-report-19au... - 54k
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Bitfone Corporation
Addressing the Needs of the Carrier From a supply-side perspective, network operators must subsidize handsets now more than ever before to capture new subscribers and to generate demand for new data services...At the same time, product life cycles are shrinking while the demands on performance and functionality are...
www.bitfone.com/usa/presscov_20030501_1.shtml - 19k
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Convergence Plus Journal
With MegaZoom III, users now have a scope that can trigger, capture and display the critical events in complex signals inside their systems. Contact: Agilent Technologies Inc...
www.convergenceplus.com/sep05%20product%20parade%2001.html - 17k
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