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SOA (service-oriented architecture)
Advertisement: CORBA -based object request brokers are one example of a service-oriented architecture... the distributed app model The service-oriented architecture promises to succeed where others have failed in building a network-friendly, reusable app architecture... (service-oriented...
www.networkworld.com/details/6187.html%3Fdef
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Architecture
As a totally IP-based solution the system delivers a new level of system reliability and leverages investments in the existing enterprise network...Download the System Architecture Datasheet...Inhere... reliable design The unique hub and node architecture provides inherent fail-safe design for contact...
www.nuasis.com/index.php/contact_center_architecture.html
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Architecture
As a totally IP-based solution the system delivers a new level of system reliability and leverages investments in the existing enterprise network...Download the System Architecture Datasheet...Inhere... reliable design The unique hub and node architecture provides inherent fail-safe design for contact...
www.intervoicebrite.com/index.php/contact_center_archit...
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Enterprise Data Center - Cisco Systems
...ARCHITECTURE... Enterprise Branch Enterprise Campus Enterprise Data Center Enterprise Teleworker Enterprise WAN and MAN Enterprise Data Center Introduction Redefining Data Center Solutions Data center solutions use the network to enable an efficient...
www.cisco.com/en/US/netsol/ns340/ns394/ns224/networking...
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Enhancing Siebel CRM Web Application Delivery
...
Through its web-based architecture, Siebel CRM is designed for collaboration and use over the Internet.As business operations move into the global realm, application usage originally designed to run locally must work across the WAN with no significant hit to performance, latency or ease-of-use...Chal... Solution...
www.citrix.com/English/ps2/accessAnswers/challenge.asp%...
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Softswitches—Part II: Functional planes of the...
One of their key contributions to this industry is the IPCC Reference Architecture, available at http://www.ipccforum.org/... this tutorial, we will dig deeper into the softswitch architecture, and examine the core functions that comprise the network...That group has now morphed into the International Packet...
www.voipplanet.com/backgrounders/article.php/3557421
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Unstrung - Handhelds - Reef Point Touts Architecture...
Reef Point’s FMC Border Architecture gives the industry a clear vision of how to overcome FMC’s deployment challenges and guarantee the delivery of multimedia services over multiple networks securely and with the quality that customers expect.” ADVERTISEMENT RELATED CONTENT Video Click "PLAY" to view video...
www.unstrung.com/document.asp%3Fdoc_id=121099
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Revved up server architecture - Case Study Special -...
It has also reworked its server architecture to provide dedicated platforms for applications, storage, mail, backup, and database management...Also, its legacy TDMA-based WAN, which was a shared network, had the tendency to choke as new users were added...And it also readied the organization for future SCM (Supply...
www.networkmagazineindia.com/200210/case6.shtml
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On-Demand CRM - Enterprise Applications - Network...
SAP CRM On-Demand 1.0 Software behemoth SAP is targeting departmental projects within midsized-to-large enterprises without an existing CRM implementation, with the intention of migrating these users to the enterprise-class CRM module in the mySAP Business Suite...SAP CRM on-demand 1.0 Salesnet Release 25 Mar 13,...
www.networkcomputing.com/channels/enterpriseapps/showAr...
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CosmoCall Universe" - IP IVR with CosmoDesigner...
Because of its XML architecture, database dips into external systems occur entirely within the security confines of the data owner's environment, even when the call flow application is running on a network-based platform as a hosted service for multiple tenants...CosmoCom... approach to IVR is fully consistent with its...
www.cosmocom.com/ProductInfo/Features/cosmodesigner.htm
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News : Leasys Drives Customer Satisfaction With...
Wicom technology, based on an open architecture, allows us to respond to customer inquiries more efficiently," said Fabio Saiu, ICT Director, Leasys S.p.A...The system, based on Wicom CSS software, automatically routes incoming contacts to the correct specialist, thus improving customer service and speeding call...
www.contactcenterworld.com/view/contact-center-news/Lea...
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CRM 2.0
At our CRM 2.0 conference you will get the latest news on standardised customer care tools to guarantee accessibility, accuracy and cleanliness of your data...
www.mobilein.com/conferences/IQPC_013007_CRM20.htm
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Oracle + Siebel = CRM Consolidation
With the growing market success of Itanium 2-based solutions and the integration of 64-bit extensions into x86-based processors, organizations now have a choice of two widely supported, industry-standard, 64-bit architectures..... 13, 2005 Oracle + Siebel = CRM Consolidation By Jim Wagner The $5.85 billion...
www.internetnews.com/ent-news/article.php/3548081
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ITALTEL S.p.A
Reference Scenario for CRM solutions [+ Enlarge Image] Value Proposition Italtel, through a rapid assessment activity, is able to determine the opportunities to enhance operational efficiencies, differentiate levels of service and identify significant optimization...Ita... Contact Centers (CC) can be easily integrated with...
www.italtel.com/ShowContent%3Fitem=2039
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Business Communications Review Magazine - Avaya’s CRM...
The reasons have to do with both the migration toward IP-based voice/data convergence, and with the desire to introduce more self-service into the contact center as a cost-saving device (see "Web-Enabled Call CentersA Progress Report" and "Migrating Customers to Self-Service" in this issue)...Like most of the major vendors,...
www.bcr.com/equipment/product_reviews/avaya_crm_enhance...
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M*Ware Products - Based on the flexible M*Ware...
In other configurations of Convergent Manager a JAVA based GUI allows the user to have a stand-alone or browser-based client...M*Ware Products - Based on the flexible M*Ware framework...Moreov... the newest, advanced telecom standards such as M*Ware-MTNM (Multi-Technology Network Management, based...
www.vertel.com/products/cms.asp
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Billing World and OSS Today Magazine: A telecom...
He believes convergent pre- and post-pay billing functions will most likely reside in suites or combined offerings that unite billing vendors with ERP, CRM and other BSS...Already, partnerships have grown among CRM vendors and back-office solution players that manage post-pay billing processes, as well as vendors offering...
www.billingworld.com/secondary.cfm%3Fpage=detail&ar...
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