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White Paper Library
GUIDEBOOK ORACLE’S SIEBEL CRM ON DEMAND Oracle 6/6/2007 11:55:03 AM Oracle’s Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functionality to drive competitive advantage...Effect... application management provides higher availability, reliability...
www.tmcnet.com/tmc/whitepapers/
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Infoblox White Papers
For example, virtually all applications, including web, e-mail, ERP, CRM, and Microsofts Active Directory require the Domain Name System (DNS) for their basic operation...This white paper compares the acquisition costs of general-purpose servers running Windows Server 2003 Standard Edition vs...To ensure the...
www.infoblox.com/library/whitepapers.cfm
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TM Forum - White Papers
This paper looks at the causes of churn, the importance of CRM to stem it, and oulines a solution to Churn Management using PeopleSoft CRM...This white paper describes the problems inherent in managing a field service operation, explains why Service Optimization software can help and provides pointers on...
www.tmforum.org/browse.aspx%3FcatID=884
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White Papers
This whitepaper discusses the technological barriers that DSL providers face in supporting video applications while upgrading their current ATM networks...Read this white paper today and learn how outsourcing your e-mail service can increase subscriber satisfaction, reduce costs and deliver additional revenue-generating...
www.xchangemag.com/whitepapers/whitepapers_list.asp
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White Paper Library - Network World
The resource library contains free technical IT white papers on topics that include Network Security, VoIP, Wireless, Servers, Network Applications, Storage, WAN, and much more...FEATURED Whitepapers Speed Network Operations Procedures with Route Analytics This White paper illustrates how route...
www.networkworld.com/resourcelibrary/%3Ftid=all&typ...
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CRM
The company demonstrated the application at COMPTEL Plus last month and began shipping Web cameras shortly thereafter...The latest sequel in the CRM saga finds the technology taking a deep analytical dive into customer behavior, in order to segment customers...Inteli... will demonstrate the ResourceCRM...
www.phoneplusmag.com/crm.html
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Unstrung - OSS/Billing/CRM Articles
...Application... Mobile Workforce Mobile/Wireless System (OS's) RFID Telco Wireless WiMax/Broadband Wireless Wireless VOIP WLANs/WiFi/802.11 Register User Preferences Top Ten Lists Reports Columns Webinars Live Events Edit Calendar Archives Research White Papers Add...
www.unstrung.com/topics.asp%3Fnode_id=364
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Citrix Systems » E-commerce » White Papers
Citrix Systems » E-commerce » White Papers Resources for...Download Here Download Size: 82K Download Type: Adobe® Acrobat® Citrix NetScaler Enhances Siebel CRM Performance, Scalability and Security Citrix NetScaler Application Delivery System delivers improved performance and increased scalability for Siebel...
www.citrix.com/English/ps2/segments/v/documents_onecat....
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Envox: VoiceXML, IVR, VoIP, CRM and Speech Solutions
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Envox 7 is an ideal platform for deploying critical Contact Center solutions and easily integrating them with existing CRM, Enterprise and Web service systems...The Envox 7 Studio allows you to quickly develop custom menus, add speech capabilities, execute VoiceXML scripts, build application logic, integrate with data sources...
www.envox.com/solutions/segments-crm.asp
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SIP Forum - Downloads | White Papers
Using an open source solution, companies are no longer forced to pay licensing fees for software or premiums for proprietary hardware and software... white paper is aimed at people who want to understand the concepts and drives behind SIP adoption and how it is evolving to support new enterprise...
www.sipforum.org/component/option,com_docman/task,cat_v...
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Whitepapers - IT Library - ZDNet Asia
Thanks to MASYC, Mainline, and the unbeatable combination of IBMs eServer i5 with PeopleSofts EnterpriseOne software, SunCals new technology solution surpasses these requirements...Peo... Applications are business-critical to a company's productivity and success, directly affecting the efficiency of employees and...
www.zdnetasia.com/itlibrary/whitepapers/0,39043206,3900...
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Light Reading Europe - Microsoft - Pirelli Rolls Out...
Enter to Win a 42" Panasonic Plasma HDTV Free Registration - Access Thousands of Webcasts and Videos, and Enter to Win a 42" Plasma HDTV Download Thousands of Technology White Papers Stay informed with IT research from leading organizations...As... has been successful in developing solutions for industries such...
www.lightreading.com/document.asp%3Fdoc_id=14438
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eCare Overview
Ideal for multi-tiered call centers and IT help desks, eCare's user-friendly interface and standards-based architecture are designed to complement existing support practices and customer relationship management (CRM) systems...The first web-enabled support solution to provide application support for both Macintosh and Windows...
www.netopia.com/software/products/ecare/index.html
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Shunra\Stratus - Network Readiness Software
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These customers understand that by making application network readiness a priority at this early stage, they will deliver much higher-quality applications right from the get go, said Benny Daon, CEO, Shunra Software Ltd...Through this ground-up approach to application network optimization, Shunra\Stratus...
www.shunra.com/news.aspx%3FnewsType=1&newsId=191
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Business Communications Review Magazine - Avaya’s CRM...
The vendor recently announced a Multimedia Contact Center initiative, which embraces two application suites: An enhancement to Interaction Centera multimedia routing and CRM tool which debuted late last yearand a new reporting tool, Operational Analyst...Like most of the major vendors, Avaya plunged into the Web call...
www.bcr.com/equipment/product_reviews/avaya_crm_enhance...
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Security White Paper: Evolution, Requirements,...
Security White Paper: Evolution, Requirements, Options January 30, 2002 Technology for a Secure Mobile Wireless LAN Environment: Evolution, Requirements, Options Introduction Wireless LANs are now in use in essentially every application amenable to implementation on a local area network...Security White Paper:...
www.wi-fiplanet.com/tutorials/article.php/965471
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Cisco CSM Architecture White Paper [Cisco Services...
When routing messages to application servers, one might be concerned with balancing the load across the application servers, with the additional constraint that all connections from a particular client get routed to the same point-of-contact application server until a particular transaction or set of transactions is...
www.cisco.com/en/US/products/hw/modules/ps2706/products...
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Case Studies - CRM, Call & Contact Center
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Graham Technology's Direct CRM enabled AIB to create a business model that included a CRM strategy that would vastly improve their marketability...Au... Aspect Software Published: 4/27/2005 Circuit City When Circuit City wanted a self-service application that would automatically answer questions regarding...
www.contactcenterworld.com/casestudies.asp%3FScroll=11
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Coremetrics
Before joining Coremetrics as president and CEO, he led worldwide development, strategy, marketing and customer support operations for the CRM business unit within PeopleSoft, the world's second-largest enterprise application software company...Prior to joining Coremetrics, Davis served as the group vice president and...
www.coremetrics.com/news/media/2004/pr04_03_15_ceo.html
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SCREEN RECORDING SOFTWARE | Desktop Screen Capture...
Rules for triggering recording may include the call start or the selection of an application screen, such as a CRM screen pop or an email message...View - Screen Recording Software Products / Activ...View can record the full desktop or selected portions of the screen, such as a specific...
www.digitalvoicelogging.com/screen-capture-software.asp
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All About Symbian - Software - Mobiaccess Developer...
Invoicing, Expense trackers and Evallets, MultiLingual applications, Mobile Data Collection, Instant warehouse access on mobile, CRM info on mobile, On-line report access, CRM interface, Mobile Orders, Sales Force Automation, etc...Mobiaccess is a software framework that enables the users to implement...
www.allaboutsymbian.com/software/item/Mobiaccess_Develo...
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